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Organization Overview 

• Located in Palm Beach County, the Town of Jupiter has come a long way from its historical roots.Once a pioneer village for fisherman and animal trappers, the Town has evolved over time to an incorporated township in the 1920’s, to a bedroom community in the post World War II era, to the Town that it is today—one of the most desired places to live in the state of Florida.
• The Town of Jupiter has a population of more than 50,000 residents.

Situation

• The Town of Jupiter did not have a content management system to speak of prior to purchasing CommonSpot—as a result Web content was out of date or non-existent.
• The Town lacked the technical resources needed to effectively manage a website.
• The Town had no website governance in place so the website’s look and feel was inconsistent, poorly branded, disorganized, and was difficult to navigate.

Business Challenge

• The Town of Jupiter had a limited budget and therefore needed to find a solution with the right features at the right price.  It looked at various proprietary vendors such as Ektron, as well as several open source solutions and set its sights on CommonSpot.
• The Town needed to enable non-technical users to manage content easily, without the need to write code or for IT intervention.
• It also needed to present a consistent look and feel across the website’s various pages and departments.

Solution

• The Town of Jupiter leveraged CommonSpot to manage both its public-facing website and secure intranet. 
• The organization used CommonSpot’s flexible template architecture to lock down the look and feel of the brand.  Through the use of templates, it enabled users to  quickly create new pages, or new areas of the website leveraging aspects of the overall website design—without eroding the brand or having to write HTML.

Benefits

• Where once difficult to navigate, The Town of Jupiter website is now well organized and well branded. 
• Content previously outdated is now current and easy to manage due to CommonSpot’s inherent ease of use.
• The IT bottleneck has effectively been eliminated, and productivity has improved greatly.
• After implementing CommonSpot, The Town of Jupiter won first place in the Center for Digital Government’s “Top Digital Cities” survey which recognizes American cities that excel in the digital arena.   The organization has consistently placed in the top 10 ever since.