With the release of 9.0.1 the 9.0.0 build has been desupported, meaning it is no longer eligible for new patches.
PaperThin will assist in troubleshooting new 7.0.1 and 9.0.0 issues and will recommend the 7.0.2 and 9.0.1 Service Packs. We will assist in determining a solution, confirm if it is resolved in a supported version and in very rare circumstances may back-patch critical issues in 7.0.1 and 9.0.0.
We expect the 8.0.4 Service Pack to be released before year end, at which time CommonSpot 8.0.3 will be desupported.
Support Incidents are processed between 8 am and 6 pm daily Eastern Standard Time Monday through Friday, except NYSE holidays based on the designated priority of your incident. For emergencies and license key questions, you may call the Support line at 617-471-4440 option 3.
Designated Support Representatives can:
Non-DSR users with PaperThin accounts are able to:
Integrated Support Module
PaperThin employs a point system to help you set the priority of your tickets in our Incident Tracking queue. The more points you assign, the higher your ticket is in our queue. Points are not required to submit bugs or product enhancement requests where you do not require a response. Nor are points required to access any of the Knowledge Base, FAQ or Document Library resources.
Issues with license keys and simple installation questions are not necessarily assigned support points.
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