At PaperThin, we understand that responsive and knowledgeable technical support is critical to the successful operation of your Web site. As a demonstration of our commitment, we are here to ensure CommonSpot Content Server is working for you. Through our 12-hour telephone hot-line and our integrated online support, PaperThin will receive and answer your support questions in a timely manner.
PaperThin provides a wide array of resources in the Support section of the site to assist our customers. For details on which sections of our Support site are accessible to customers, click here.
Phone and Online Support
Our support staff is committed to providing knowledgeable and responsive turn around to your technical support questions.
In order to better serve your support needs Support Incidents are best submitted using the Integrated Support Module inside the Administration Module built into CommonSpot. Doing so provides PaperThin Support Engineers with the latest CommonSpot error logs and server details.
>> Read about Integrated Support in our CommonSpot Administrator's Guide for your version of CommonSpot.