Please NOTE: With the release of 9.0.1, version 9.0.0 of CommonSpot is no longer eligible for new patches and is officially desupported.
PaperThin strongly recommends installing the 7.0.2 and 9.0.1 Service Packs. We will make every effort to help troubleshoot any new issues found in 7.0.1 or 9.0.0, confirm if they are resolved in a supported version, and in rare circumstances may back-patch critical issues found in the earlier releases.
We expect release of the 8.0.4 Service Pack before year end, at which time we will desupport CommonSpot 8.0.3.
Support Incidents are processed between 8 am and 6 pm daily Eastern Standard Time Monday through Friday, except NYSE holidays based on the designated priority of your incident. For emergencies and license key questions, you may call the Support line at 617-471-4440 option 3.
Designated Support Representatives can:
Non-DSR users with PaperThin accounts are able to:
Integrated Support Module
PaperThin employs a point system to help you set the priority of your tickets in our Incident Tracking queue. The more points you assign, the higher your ticket is in our queue. Points are not required to submit bugs or product enhancement requests where you do not require a response. Nor are points required to access any of the Knowledge Base, FAQ or Document Library resources.
Issues with license keys and simple installation questions are not necessarily assigned support points.
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