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At PaperThin, we understand that responsive and knowledgeable technical support is critical to the successful operations of your Web site. As a demonstration of our commitment, we are here to ensure CommonSpot Content Server is working for you. Through our 12-hour telephone hotline and our integrated online support, PaperThin will receive and answer your support questions in a timely manner. 

PaperThin provides a wide array of resources in the Support section of the site to assist our customers. For details on which sections of our Support site are accessible to customers, click here.

Phone and Online Support

Our support staff is committed to providing knowledgeable and responsive turn around to your technical support questions.
  • Telephone Support is available 7:00 am to 7:00 PM, U.S. Eastern Standard Time, Monday through Friday at (617) 471.4440, option 3.

  • Support incidents must be submitted by Designated Support Representatives, from your CommonSpot server(s), using the Integrated Support Module. 

  • Track and respond to incidents you have submitted using our online Incident Tracking System.  

  • For questions about submitting an incident or regarding login information, you may email us at support@paperthin.com. 
  • PaperThin employs a Support Point system which allows you to prioritize incident submissions.  Feel free to contact your account manager with any questions about this system.
  • Days of operation are Monday through Friday with the exception of New York Stock Exchange holidays.

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Questions About Support
How do support points work?

How do I submit a support incident?

How do I submit a bug?

How do I submit an enhancement request?

How do I track and respond to an incident I've submitted?

 What is the Integrated Support Module?

What is a Designated Support Representative?

 What other support services are available?
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CommonSpot 5.1

CommonSpot 5.1 features support for the latest new platforms/environments allowing organizations to take advantage of the latest ColdFusion, Operating System and Browser advances.  Some of the more notable additions include:  64 Bit Operating System support, IE 8 Web browser support, Microsoft Windows 2008 Server support, support for authoring on Microsoft Vista, Microsoft Office 2007 support, as well as a new native Image Manipulation Library!   

>> Read more about the features and benefits of using CommonSpot

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Integrated Support

In order to better serve your support needs Support Incidents must be submitted using PaperThin's Integrated Support Module.

>> Read about Integrated Support 

>> View a recorded webinar

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Support Information

Please login to see information regarding your Support account.



Annual Subscription Information

Please login to see information regarding your Annual Subscription.



 
On-the-Spot Newsletter

PaperThin publishes monthly newsletters, with updates on product releases, upcoming events, FAQs, new partners, training and more. To stay up-to-date with the latest from PaperThin, customers and partners can register online to begin receiving our monthly newsletter, or view the archive of past newsletters.

Register for our newsletter now!

>> Customer Newsletter

>> Partner Newsletter

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