web publishing support -Index

At PaperThin, we understand that responsive and knowledgeable technical support is critical to the successful operations of your Web site. As a demonstration of our commitment, we are here to ensure CommonSpot Content Server is working for you. Through our 12-hour telephone hotline and our integrated online support, PaperThin will receive and answer your support questions in a timely manner.

PaperThin provides a wide array of resources in the Support section of the site to assist our customers. For details on which sections of our Support site are accessible to customers, click here.

Phone and Online Support

Our support staff is committed to providing knowledgeable and responsive turn around to your technical support questions.

Telephone Support is available 7:00 am to 7:00 pm, U.S. Eastern Standard Time, Monday through Friday at (617) 471.4440, option 3.
Support incidents must be submitted by Designated Support Representatives, from your CommonSpot server(s), using the Integrated Support Module.
Track and respond to incidents you have submitted using our online Incident Tracking System.
For questions about submitting an incident or regarding login information, you may email us at support@paperthin.com.

PaperThin employs a Support Point system which allows you to prioritize incident submissions. Feel free to contact your account manager with any questions about this system.

Questions About Support

How do support points work?

How do I submit a support incident?

How do I submit a bug?

How do I submit an enhancement request?

How do I track and respond to an incident I've submitted?

What is the Integrated Support Module?

What is a Designated Support Representative?

What other support services are available?

CommonSpot 5.0

CommonSpot 5.0 supports Web technologies such as XML, XSLT, and RSS. CommonSpot 5.0 also provides a new, improved rich text editor; browser-based image editing; out-of-the-box support for RSS, Atom, and podcasting feeds, an improved authoring interface, and more!

>> Read the press release

>> Read an overview of the new features and enhancements

Integrated Support

In order to better serve your support needs Support Incidents must be submitted using PaperThin's Integrated Support Module. This module has been updated with version 4.5, and should be used for all versions of CommonSpot up to 4.6.0. Do not install this module for 4.6.1 or greater. Even if you have not upgraded to version 4.5, we encourage you to download and update the Integrated Support Module, as this will help our support representatives more quickly and efficiently address your support needs.

>> Download the module now!

>> Read about Integrated Support

>> View a recorded webinar

Support Information

Please login to see information regarding your Support account.

Annual Subscription Information

Please login to see information regarding your Annual Subscription.

On-the-Spot Newsletter

PaperThin publishes monthly newsletters, with updates on product releases, upcoming events, FAQs, new partners, training and more. To stay up-to-date with the latest from PaperThin, customers and partners can register online to begin receiving our monthly newsletter, or view the archive of past newsletters.

Register for our newsletter now!

>> Customer Newsletter

>> Partner Newsletter


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