After six years with the product, I can tell you several reasons why CommonSpot remains our choice: 1) Community – PaperThin has a large number of colleges and universities (of various sizes) as customers. They understand the Higher Ed market. In addition, we have a voice in the development of the product.
2) Availability – From the first level support to the president, all of the staff at PaperThin are accessible. They want to meet our short-term and long-term needs. Also, their support and professional services staff are top notch. They are easy to work with, very responsive, and work quickly.
3) Usability –Their system makes it very easy to maintain web content. The developers are able to build templates and elements that take the heavy technical requirements out of maintaining a website. We have people with very limited computer skills maintaining web pages.
4) Customizability – My team has not found anything that CommonSpot cannot be customized to do. The elements and templates are infinitely configurable to your needs.
Director of Web Management